Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. Proof of purchase is required.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
To start a return, contact us at info@marasnook.ca. Returns must be approved before being sent back. Items sent back without prior approval will not be accepted.
Returns should be mailed to:
34 Louise Lane
Orillia, ON
L3V 7W1
Canada
Damages and Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can make it right.
Non-Returnable Items
We do not accept returns on:
- Custom or personalized items
- Sale items
- Gift cards
If you have questions about your specific item, please contact us.
Exchanges
The fastest way to exchange an item is to return the original item and place a new order once your return is approved.
Refunds
Once your return is received and inspected, we will notify you if your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@marasnook.ca.